POSIZIONE CHIUSA
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Descrizione
We are looking for a CRM Manager, who will join our Headquarter based in Milan. The role will impact both technology & strategic aspects. The candidate will work with an international focus to design a CRM program able to work on a global level.
Main Responsibilities
- Customer Database Management and Growth: integrate the company's digital and physical channels in the CRM system
- Customer Segmentation: review and organize customer contact lists
- Email Marketing Automation and Content Management: ensure marketing automation email design and content are optimized to deliver the best results in all CRM campaigns.
- Contact Strategy: manage customer contact and delivery KPIs to maximize customer related metrics
- Customer Care coordination with third party
- Implement and manage customer journeys, including retention, reactivation and promotional together with customer lifetime value
- Conduct testing, review and analysis of all CRM activities to ensure optimal results
Skill Requirements
- 5+ years of experience in a similar role, preferably in Retail Companies
- Strong analytical skills
- Knowledge of Customer Data Management platforms
- Experience with Customer Journey mapping
- Experience with Marketing Automation Platforms
- Knowledge of Agile and SCRUM work methods
- Strong analytical skills
- Project Management capabilities
- Willing to learn new tools
- Fluent in English
Benefit
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POSIZIONE CHIUSA
Candidati ora
