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Customer Service Agent (m/f) - HK

Creata il 19-08-2016
Location Hong Kong

Descrizione

Responsibilities:
  • Ensure the highest possible quality of customer service for our hungry customers
  • Process order and manage relationship with hundreds of restaurants across Hong Kong
  • Ensure that processes are followed and bring in new ideas for improvement
  • Handle customers and vendors’ requests
  • Multiple various projects to improve content of the website and quality of services
  • Constantly work towards improving customer experience

Requirements:

  • Excellent communication skills, enthusiastic and constantly smiling
  • Ability to take initiative, willingness to learn
  • Good computer skills
  • Fluency in English and Cantonese is a must
  • Good Chinese typing skills
  • Any profile is welcome (students, young graduates, experienced call center agents) – remuneration based on experience
  • Candidate with more experience would be considered as a Team Leader
  • For Full time: 6 working days per week are required (on shift basis)
  • For Part time: being able to work at least 17 hours per week. Working timeslots are below: 
  • Day ShiftMon – Sun/Public Holiday: 7am – 2pm3 days per weekNight Shift 1Mon – Sun/Public Holiday: 5pm – 10pm3 days per weekNight Shift 2Mon – Sun/Public Holiday: 6pm – 12am3 days per week

What we offer

  • Opportunity to take on responsibility from day 1 and have a direct impact on our business & all our customers
  • Work with the best: foodpanda won the European E-Commerce Award 2014 as best E-Commerce Start-Up in Europe
  • Fast pace environment to grow as a person
  • Steep learning curve in e-commerce & entrepreneurship
  • A young & international team with over 20 nationalities

How to apply:                                      Please send your CV to [****] and we will soon get in touch with you!

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