Customer Support Specialist

At Houzz, we strive to create and promote a strong family environment within our workspace. Professionally, we collaborate with each other to accomplish our goals, always working together as a team. Interpersonally, we strive to build a culture of inclusion, celebrating and leveraging our differences for the betterment of our products and our community.  Our Houzzers come from many backgrounds and experiences. We take pride in making every single one of them feel at home here.

 Join Houzz in revolutionizing the home and remodeling industry and have an impact on over 40 million homeowners and 1.5 million professionals around the world. Frequently ranked as one of the top 10 most disruptive companies in the world and backed by marquee venture capitalists, Houzz will allow you to drive the future of an industry worth $1.2 trillion in the US and Europe alone.

As a Customer Support Specialist, you are responsible for making sure Houzz customers have a great experience shopping on Houzz! The ideal candidate for this position is an excellent problem solver and communicator who loves helping others. This person remains calm under pressure and can convert challenging situations into positive experiences.

Average hours are from 10:30 AM - 7:00 PM. However, scheduled shifts are based on business need. Additional opportunities from 8:30 AM - 5:00 PM or 9:30 AM - 6:00 PM may arise. 

Houzz provides phone support on weekends and holidays. Employees may work an occasional weekend day or holiday shift, as needed.